I appreciate your frank, rigorous, yet flexible way of handling things. You understood from the very beginning that we had a few special constraints and always managed to find ways to accommodate them — in the strict respect of legal procedure.
I'm impressed by the way you work together — at all levels, from lawyers, to paralegals to the receptionists. I saw how you copied each other on the emails, always made sure the right person was informed and were coordinated enough so that I never received conflicting information.
And lastly, I was really grateful for the way you came through in a tight deadline to prepare the deed before the expiry of the PoA I'd given my brother.
And although I hope I won't need a lawyer soon, if I do I'll surely contact your firm.